Return Policy

Refunds 

Refunds for Goods 
Refund requests must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
-    Good is broken; 
-    Good does not match the description; 
-    Good is the wrong size; or 
-    Purchaser changed their mind. 

​Refunds do not apply to the following goods:

- Non-faulty but used items;
- Damaged items due to wrong usage;
- Unused items but not in original packaging and with missing labels;
- Unused items with missing invoice;
- Clearance items.

Returns 

Returns can be made by mail at your own expense. To return a good by mail, please pack your goods and attach the original invoice.

Consumer Protection Law 
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Changes 
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details 
Please contact us if you have any questions or concerns. Our contact details are as follows: 
 
contact@waudog.com.au 

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You can also contact us through the 'Contact Us' form or Chat available on our Site.