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Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of (the "Site"). This Site is owned and operated by Wild Bunch Pet Gear. This Site is an e-commerce website. 
By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

Intellectual Property 
All content published and made available on our Site is the property of Wild Bunch Pet Gear and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and 
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. 

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods 
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

-    Pet accessories. 

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third-Party Goods and Services 
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

We accept the following payment methods on our Site:

  • Credit Card; 
  • PayPal; 
  • Debit; 
  • Afterpay
  • ZIP

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. 
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery 

When you purchase goods from our Site, the goods will be delivered through the following method:

Standard delivery by post or courier:

  • Delivery within Australia may take 3 - 8 business days.
  • International Shipping - International delivery may take longer than usual due to COVID19 or any unforeseen circumstances.
A tracking number will be provided for both domestic and international shipping, where you can check the estimated delivery date and track your parcel. 


Delivery will take place as soon as reasonably possible, and the delivery times for both domestic and international may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

 Delivery Charge

You will be required to pay a delivery charge in addition to the price for the goods you purchase or specified otherwise (e.g: Free shipping over a certain amount purchased).

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

We are not liable for failed delivery and returned to base (Wild Bunch Pet Gear) due to wrong address and names provided or uncollected items at our delivery partners. You will be charged for the reshipment of your order.

Authority to Leave 

If "Authority to Leave" is given to our carrier/s, the carrier may leave the parcel in a safe place without knocking. In accordance with your request to leave your parcel unattended at your premises, Wild Bunch Pet Gear and our 3rd party carriers will not be responsible for any loss or damage with results from this Authority to Leave delivery method. You agree by requesting so that the parcel be deemed received when left at your premises. 


Refunds for Goods 
Refund requests must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
-    Good is broken; 
-    Good does not match the description; 
-    Good is the wrong size; or 
-    Purchaser changed their mind. 

Refunds do not apply to the following goods:

- Non-faulty but used items;
- Damaged items due to the wrong usage;
- Unused items but not in original packaging and with missing labels;
- Unused items with the missing invoice;
- Clearance items.


Returns can be made by mail at your own expense. To return a good by mail, please pack your goods and attach the original invoice.

Consumer Protection Law 
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites 
Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

Limitation of Liability 
Wild Bunch Pet Gear and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Wild Bunch Pet Gear and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law 
These Terms and Conditions are governed by the laws of the State of New South Wales.

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details 
Please contact us if you have any questions or concerns. Our contact details are as follows: 

You can also contact us through the 'contact us' form or Chat available on our Site.

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